Talk to a real person.
Every email comes back from a member of the team — not a ticket queue, not a chatbot. Pick the right channel below for the fastest answer.
1. Sales — HFT Edge, Elite Desk, Enterprise
If you are evaluating AlphaBot for an active desk, a prop firm, or for higher capital allocations than the standard tiers cover, talk to sales. We will walk you through the capability matrix, region selection, custody model, and any account-onboarding diligence you need.
- HFT Edge tier: sales@deeplogic.software
- Elite Desk tier: sales@deeplogic.software
- Enterprise / desks: enterprise@deeplogic.software
Pricing for the standard tiers is published on our pricing page. Enterprise pricing is custom.
2. Customer support
For account, billing, configuration, or trade-flow questions from existing customers.
- General support: support@deeplogic.software
- Billing: billing@deeplogic.software
- General inquiries: hello@deeplogic.software
Support hours are Mon–Fri, 09:00–21:00 UTC. Off-hours emails are queued and answered the next business day. Enterprise contracts include 24/7 critical-incident escalation; details are in your MSA.
3. Security disclosures
If you believe you have found a security issue, please email security@deeplogic.software. We acknowledge reports within one business day and aim to triage critical findings within 72 hours. See our security page for the full vulnerability disclosure policy.
Please do not include exploit details or proof-of-concept payloads in social-channel messages — use the email above so we can route the report to the right engineer without exposing it publicly.
4. Partnerships, integrations, press
- Exchanges & market-data partners: partnerships@deeplogic.software
- Press & media: press@deeplogic.software
- Legal & compliance: legal@deeplogic.software
5. Community channels
Public chat for product discussion, configuration tips, and release notes. Community channels are not a substitute for support — for anything account-specific please email support directly.
- Discord: invite link coming soon — email hello@deeplogic.software
- Telegram: community channel coming soon — email hello@deeplogic.software
- X (Twitter): @alphabot_deeplogic — release notes and product changelogs.
- YouTube: @alphabot-deeplogic — product walkthroughs and configuration tutorials.
6. Business details
AlphaBot is operated by Deeplogic. For registered-entity details, mailing address, or formal legal notices, email legal@deeplogic.software and we will respond with the appropriate filing on file for your jurisdiction.
Not sure which channel?
Email hello@deeplogic.software and we will route you to the right person.