AAlphaBot
Контакти

Поспілкуйтеся з реальною людиною.

На кожен лист відповідає член команди — не черга тикетів, не чат-бот. Оберіть нижче відповідний канал для найшвидшої відповіді.

Години підтримки: Пн–Пт, 09:00–21:00 UTCКритичні інциденти: 24/7 (лише Enterprise)Медіанна перша відповідь < 24 год

1. Продажі — HFT Edge, Elite Desk, Enterprise

If you are evaluating AlphaBot for an active desk, a prop firm, or for higher capital allocations than the standard tiers cover, talk to sales. We will walk you through the capability matrix, region selection, custody model, and any account-onboarding diligence you need.

Pricing for the standard tiers is published on our pricing page. Enterprise pricing is custom.

2. Підтримка клієнтів

For account, billing, configuration, or trade-flow questions from existing customers.

Support hours are Mon–Fri, 09:00–21:00 UTC. Off-hours emails are queued and answered the next business day. Enterprise contracts include 24/7 critical-incident escalation; details are in your MSA.

3. Звіти про безпеку

If you believe you have found a security issue, please email security@deeplogic.software. We acknowledge reports within one business day and aim to triage critical findings within 72 hours. See our security page for the full vulnerability disclosure policy.

Please do not include exploit details or proof-of-concept payloads in social-channel messages — use the email above so we can route the report to the right engineer without exposing it publicly.

4. Партнерства, інтеграції, преса

5. Канали спільноти

Public chat for product discussion, configuration tips, and release notes. Community channels are not a substitute for support — for anything account-specific please email support directly.

  • Discord: invite link coming soon — email hello@deeplogic.software
  • Telegram: community channel coming soon — email hello@deeplogic.software
  • X (Twitter): @alphabot_deeplogic — release notes and product changelogs.
  • YouTube: @alphabot-deeplogic — product walkthroughs and configuration tutorials.

6. Реквізити компанії

AlphaBot is operated by Deeplogic. For registered-entity details, mailing address, or formal legal notices, email legal@deeplogic.software and we will respond with the appropriate filing on file for your jurisdiction.

Не впевнені, який канал обрати?

Email hello@deeplogic.software and we will route you to the right person.